At Nick Scali Online we are committed to delivering goods that are only of the highest quality. To enforce our quality guarantee Nick Scali Online maintains an unprecedented returns policy and a minimum complementary 1 year warranty period on all of it’s products.
Returns & Exchange
At Nick Scali Online we realise that items online from time to time may not appear how you visualised. In these circumstance we offer a 3 day return or exchange policy (from the date of receiving the goods). Due to the bulky nature of furniture, please understand furniture is expensive to transport, therfore for these types of "change of mind" returns there is a return shipping charge that we must apply to cover our costs. The following criteria must be met for returns;
-The product is in good condition and the customer has the original boxes to return the goods in.
- Refund will be reimbursed via the credit card the order was placed with, less a $45 admin fees and the shipping charges to originally send you the goods. This cost will depend on the shipping cost you were initially charged on your order. Exchanges will also attract this same charge to cover shipping costs to pick up and return the goods.
- Refund will only be issued once the goods have been received by Nick Scali's warehouse team and deemed to be in a satisfactory state.
- Nick Scali reserves the right to reject a refund should any of the above conditions not be met.
Where a Good is faulty within the first 7 days after delivery or is damaged on delivery, the customer has 7 days from the time of receiving your good(s) to notify Nick Scali Online. Service can be contacted at email@example.com or 1300 880 370. You will be required to provide an original receipt of purchase and/or send photos of the dame or fault. This way Nick Scali specialists can assess the situation and confirm if the good is faulty. For more on the procedure in such a scenario refer to Faulty or damaged goods.
Outside of this 7 Day period, product faults will be dealt with in accordance with the conditions outlined below in Nick Scali Online Warranty
Nick Scali Online Warranty
The benefits to the purchaser under these defect warranties are in addition to other rights and remedies of the purchaser under the law.
(a) The frame used in each Nick Scali lounge is warranted against failure due to manufacturing defect for it’s lifetime.
(b) The electric and motion components for all recliner and sofa beds are warranted against failure due to a manufacturing defect for a period of one year from purchase
(c) All other components of your product are warranted against failure due to a manufacturing defect for a period of one year from purchase
(d) All other products under Nick Scali Online are warranted against failure due to a manufacturing defect for a period of one year from purchase unless stated otherwise
(e) To be entitled to claim under these defect warranties, the defect in the part or product must appear within the relevant time period set out in (a), (b) and (c) above.
• The Nick Scali Warranty applies to the original purchaser only and is not transferable.
• The Nick Scali Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
• Exclusions apply for collection of goods from a Nick Scali warehouse - see Terms and Conditions
• The Nick Scali Warranty does not cover normal wear and tear or accidental damage. For care instructions on all furniture (other than leather lounges) please refer to ‘Caring for Your Furniture’. For care instructions on your leather lounge, please download the Leather Booklet or contact our service team firstname.lastname@example.org who will be more than happy to assist you wth this.
How to Claim
To make a claim, contact our service department on 1300 880 370 and follow the prompts. To claim under these defect warranties, the purchaser must:
• cease using the product immediately after the defect appears,
• notify Nick Scali within 7 days after the defect appears, and
• have a copy of your invoice or proof of identity
Once notified, Nick Scali will assess your claim, and respond within 5 business days. If a part or product is determined by Nick Scali to have a manufacturing defect, Nick Scali will choose whether to repair or replace that part or product.
Nick Scali has no liability to the purchaser under these defect warranties (other than repair or replacement of the defective part or product). The purchaser must bear the expense of making the claim, the cost of all freight, house calls, labour and other items. These will be charged to the purchaser at standard Nick Scali rates.
For more information on the Nick Scali Online claim procedure, see Faulty or Damaged Goods
Nick Scali goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Caring for Your Furniture
Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.
As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather and fabrics to fade and may also cause excessive drying. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.
LEATHER UPHOLSTERED FURNITURE
Please refer to the Leather Booklet provided to you at time of order. This booklet contains comprehensive details on caring and cleaning of leather lounges, natural characteristics of leather, normal wear and tear of leather lounges and other important information. The information provided in this booklet forms part of this document relating to leather lounges.
FABRIC UPHOLSTERED FURNITURE
If thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust is best removed using your vacuum cleaner with the appropriate attachment. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow cats and dogs to walk on fabric upholstered furniture. As many fabrics differ in properties, it is best to follow the unique care and cleaning instructions labelled on your fabric furniture.
LACQUERED AND TIMBER FINISHES
Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Regularly clean surface by wiping with a non abrasive, damp cloth.
MARBLE, TAVERTINE AND MACSTONE FINISHES
Marble and Travertine are natural materials. Each piece is unique in markings and patterns and colour variation. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Any liquid spills should be wiped clean immediately. Remove dirt and dust by wiping with a warm, damp cloth.
CHROME & METAL FINISHES
Dust the surface regularly to avoid build up of pollutants, which may cause the surface to rust. Only use a recognized brand of chrome polish, if necessary. Avoid contact with sharp or hard objects as this will cause scratching.
Use a regular glass cleaner with an appropriate soft cloth for glass. Do not apply glass cleaner to surrounding areas or the frosted side of the glass. Always use a mat to avoid hot objects being in direct contact with glass. Avoid contact with sharp or hard objects as this will cause scratching. Never lift glass tops from the ends of a table as this will put unnecessary stress on the surface and may cause it to break.