Frequently Asked Questions
Q. What is the difference between Nick Scali Online and Nick Scali Furniture?
Nick Scali Online is a brand new concept under the organisation Nick Scali Limited. Nick Scali Online holds an exclusive range of products for online sales only with the convenience of being displayed for viewing in select showrooms across Australia. As a result of our size and 50 years experience in the furniture industry, Nick Scali Online is able to source the highest quality replica and retro furniture, whilst also allowing us to maintain the markets lowest prices.
Nick Scali Furniture tends to specialise in custom designed/ built lounges and furniture. It's products are better suited for viewing in person where one can appreciate the quality, size and look of the furniture. Products that are in our retail showrooms generally do not feature on this website. Visit www.nickscali.com.au for our traditional range of furniture.
Q. Can I buy Nick Scali Furniture products online?
Unfortunately, Nick Scali Furniture products are not sold on Nick Scali Online as it is an exclusive range. Traditional Nick Scali Furniture can be viewed at our main site - www.nickscali.com.au
Q. Is there anywhere I can view Nick Scali Online Replica & Designer products?
There are a number of concept stores in Sydney, (Melbourne and Brisbane coming soon) within the Nick Scali Furniture network where you can view a selection of the most popular products in our online range. See Online Showroom Locations for locations and opening hours. Please be aware you cannot purchase the online range from these stores however there are online tablets available at these stores for you to place an order.
Q. How do I know if a product is on display at one of your online showroom stores?
To determine if a product you are interested in is available for viewing at one of our online showrooms, please navigate to the particular product detail page. If the product is on display you will see a line "On display at: " , as pictured below. If the product you would like to view contains several colour options please understand that the colour of the product on display may differ from your preference, however you will be able to observe and inspect the product and decide if you would like to go ahead with your purchase.
Q. Where's my closest Nick Scali store?
Nick Scali has a wide reaching network of stores around Australia. View this link for the contact details of your closest Nick Scali store.
Q. Can I pick-up my online order at your stores or the Nick Scali warehouse?
Unfortunately at this point in time we do not offer pick-ups at our store or warehouse for online orders.
Q. How long will my order take to deliver?
If delivery time is crucial to your order, customers are encouraged to select options (if any), enter qty and add items to your cart. Within the shopping cart pageyou will be given the opportunity to enter your postcode which will diaplay an estimated delivery time and a shipping cost.
If the goods are in stock at your respective warehouse (NSW, QLD, VIC) the following estimated delivery times are an estimation:
- Sydney Metropolitan – approximately 4-6 business days if in stock sydney / 7-20 business days if warehouse interstate transfer required (less than 10% of our stock)
- Melbourne Metropolitan – approximately 4-6 business days if in stock melbourne / 7-20 business days if warehouse interstate transfer required from interstate warehouse (less than 10% of our stock)
- Brisbane Metropolitan – approximately 4-6 business days if in stock brisbane / 7-20 business days if transfer required from interstate warehouse (less than 10% of our stock)
- Adelaide Metropolitan - approximately 8-12 business days
- Perth Metropolitan - approximately 7-12 business days
- Townsville - approximately 8-12 business days
- Regional Areas - For regional areas it is best to use the "Estimated Delivery Time" calculator situated on every product detail page
Q. How much will shipping cost?
Nick Scali Online aims to offers some of the lowest rates for replica furniture deliveries in Australia, in particular metropolitan Sydney, Melbourne and Brisbane. This however purely depends on your item size and location. The most accurate way to determine shipping is to add your product to the shopping cart (by selecting "buy now" from product detail page) and then using the shipping calculator at the bottom of the shopping cart page to determine your shipping cost. More shipping related information can be viewed here.
Q. Does someone need to be home to accept delivery?
The short answer is YES! It is highly recommended that someone be available to accept delivery. We do not encourage requests to leave packages at gates or at houses unattended.
Q. Can I still order products even if they are out-of-stock?
At Nick Scali Onlinewe understand that you may be prepared to place a backorder to ensure you receive the next available stock. As a result on most occasions we will accept backorders. We will also strive to provide an approximate incoming stock date to keep customers informed about their possible wait.
Q. What is the difference between Italian Leather and leather match?
Italian leather - semi-aniline dyed top grain leather manufactured by an Italian company.
Leather match - a combination of top grain Italian leather for facings and synthetic leather for other parts of the item. This allows the customer the both of best worlds, the durability of a high quality Italian leather but generally a fraction of the price of a full leather covered item.
Nick Scali has 50 years experience with leather furniture. It is this experience that assures you your replica furniture leather is up to the Nick Scali standard. Pay special attention to how competitors advertise their leather products as you will find great discrepancies between leather quality and prices.
Q. I work in a small-business and am interested in your furniture in large quantities, who do I contact?
Feel free to use our contact form and we will pass your enquiry onto our sales team.
Q. Are Nick Scali Online products covered by a Warranty?
We want you to feel safe that you are buying a quality Nick Scali product so offer unprecented warranty conditions.
All Nick Scali Online products come with a manufacture defect warranty of at least 1 year (12 months)
Nick Scali Online lounges in addition to this come with a lifetime frame warranty as is offered at Nick Scali Furniture.
We want you to feel safe that you are buying a quality Nick Scali product so offer unprecented warranty conditions. See more at Warranty and Returns - terms and conditions apply